Returns & Exchanges
At Prolux Cosmetics, we want you to be completely satisfied with your purchase. If you are not happy with your order, we offer a 30-day return window for items in their original, unopened condition.
Initiate Your Request
Log into your Prolux account and visit the 'Order History' section to select the items you wish to return and obtain a return authorization number.
Pack Your Items
Securely place the unused products in their original packaging, ensuring all protective seals are intact to qualify for a full refund.
Affix Shipping Label
Print the prepaid shipping label provided via email and attach it to the outside of your package, removing any previous delivery markings.
Receive Your Refund
Once our quality control team inspects the returned goods, your refund will be processed back to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing