Frequently Asked Questions
Everything you need to know about your Prolux beauty journey.
How can I track my Prolux order?
Once your order ships, you will receive a confirmation email containing a tracking number and a link to monitor your package's journey in real-time.
What is your return policy for cosmetic products?
We offer a 30-day return policy for unopened and unused products. Due to hygiene standards, we cannot accept returns on items that have been opened or tested.
Are Prolux Cosmetics products cruelty-free?
Yes, we are committed to ethical beauty. All Prolux products are 100% cruelty-free and are never tested on animals at any stage of production.
Do you offer international shipping?
Currently, we ship to over 50 countries worldwide. Shipping costs and delivery times vary by location and will be calculated at checkout.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.
How do I know which shade is right for me?
You can use our online Shade Finder tool or contact our beauty experts via live chat for a personalized color match recommendation based on your skin tone.